External industry example · Energy management · 160,000+ employees
Schneider Electric: Training-related support tickets down 60%.
One-time onboarding could not keep up with Salesforce and SAP releases.
Not a Probbit project. Results are reported by the cited sources and have not been independently audited by Probbit.
Reported by the source below. Not a Probbit project.
Schneider ElectricTraining-related support tickets down 60%.
- Challenge
- One-time onboarding could not keep up with Salesforce and SAP releases.
- What they changed
- Role-specific guidance embedded inside the software itself.
- Training approach
- On-screen walkthroughs by role and experience, refined from task feedback.
- Impact
- 80% engagement with new tools
- 60% fewer training-related tickets
Source: ITPro interview
In-app guidance, not video.
Probbit’s production perspective
How could you apply this idea?
Decide where the learner needs help: before using a system, during a task, or when something goes wrong. A video can explain the overall workflow; an in-app prompt can support a particular action. Specify which layer is responsible for each learning need.
- Does the learner need an explanation or an instruction in the interface?
- Which recurring support questions can be traced to a specific step?
- How will guidance be checked after the interface changes?
What the result does not establish. This source concerns in-app guidance and digital adoption. Its support results must not be described as an outcome of training video production.
Our planning suggestions are separate from the source-reported programme and results above.
Apply the idea to your training.
Product and systems training video
walkthroughs that keep up with the product
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