External industry example · Software · customer education
Quickbase: Animated storytelling doubled course completion.
Only 33% finished the product course; a more interactive rebuild gained one point.
Not a Probbit project. Results are reported by the cited sources and have not been independently audited by Probbit.
Reported by the source below. Not a Probbit project.
QuickbaseAnimated storytelling doubled course completion.
- Challenge
- Only 33% finished the product course; a more interactive rebuild gained one point.
- What they changed
- The course was rebuilt as an animated, character-led story.
- Training approach
- Scene templates with text-to-speech and AI voices, so updates are script edits.
- Impact
- Completion 33% → 68%
- NPS 62 → 88
Source: Vyond case study
Learners here are customers, not employees.
Probbit’s production perspective
How could you apply this idea?
For customer education, work backwards from one task a user wants to finish. Show the starting state, the action and the expected result. A character or story can frame the problem, but the product workflow still needs to be easy to find and repeat.
- What product task should the learner complete afterwards?
- Which steps need a real screen capture rather than an illustration?
- Can the learner return directly to the relevant task?
What the result does not establish. This is a customer-education example. Its reported completion change should not be presented as an employee-training result or a forecast for your course.
Our planning suggestions are separate from the source-reported programme and results above.
Photo (sector, not this company): Red Apple Learning, CC BY-SA 4.0, via Wikimedia Commons
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