External industry example · Assurance · ship surveyors
DNV: Hard customer conversations rehearsed before the inspection.
Difficult customer conversations were first practised during real ship inspections.
Not a Probbit project. Results are reported by the cited sources and have not been independently audited by Probbit.
Reported by the source below. Not a Probbit project.
DNVHard customer conversations rehearsed before the inspection.
- Challenge
- Difficult customer conversations were first practised during real ship inspections.
- What they changed
- A safe, self-paced place to rehearse them first.
- Training approach
- Realistic dialogue simulations with immediate feedback and repeat attempts.
- Impact
- 92% improved on repeating
- A solid level in under 40 minutes
- 96% said it improved how they communicate
Source: Attensi success story
Simulation, not video. Probbit makes the scenario; the practice layer is a separate tool.
Probbit’s production perspective
How could you apply this idea?
A demonstration scene and a practice simulation have different jobs. Use a scene to show the conversation and its reasoning, then define how a learner will practise a response and receive feedback. Agree both parts before describing the programme as skills training.
- Which conversation behaviour should the learner practise?
- Who defines the feedback and assessment criteria?
- Which platform or facilitator provides the practice layer?
What the result does not establish. The reported programme uses conversation simulation. Probbit’s scene production is not a substitute for the simulation platform or its feedback system.
Our planning suggestions are separate from the source-reported programme and results above.
Photo: Andrzej Otrębski, CC BY-SA 4.0, via Wikimedia Commons
Apply the idea to your training.
Leadership and behavioural training video
feedback and difficult conversations staged as situations, not frameworks
More industry examples.
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